1. Introduction
Chandigarh Tour Travels (“we”, “us”, “our”) provides taxi, cab rental and tour package services. This Privacy Policy describes how we handle personal information collected through our website, booking forms, WhatsApp, phone calls and other communication channels.
By using our website or booking our services, you agree to the practices described here. If you do not agree, please do not use the website or submit your personal information.
2. Information we collect
- Contact details: Name, mobile number, email address, pickup address and destination details.
- Booking details: Travel dates and times, pickup and drop locations, number of passengers, vehicle preference, luggage information and special instructions.
- Payment information: Billing-related information such as payment status or transaction ID. Card or UPI details are processed by secure payment gateways and are not stored by us.
- Technical data: IP address, browser type, device information, pages visited and other usage data collected via cookies, server logs or similar technologies.
3. How we use your information
- To process cab bookings, tour reservations and service enquiries.
- To communicate with you about confirmations, changes, cancellations, fares and service updates.
- To provide customer support and respond to questions or complaints.
- To improve our website, routes, pricing and overall user experience using aggregated analytics.
- To send service-related notifications and, where permitted, limited promotional messages about offers and new packages (you can opt out at any time).
We do not sell your personal information to third parties for their own marketing.
4. Sharing of information
- Drivers and partners: We share essential booking details (name, contact number, pickup and drop information) with our drivers or vehicle partners only so they can complete your ride or tour.
- Payment processors: Payment information is shared with secure payment gateways to process transactions, in accordance with their privacy policies.
- Legal and safety: We may disclose information if required by law, court order or government request, or to protect our rights, safety of users, drivers or the public.
5. Cookies and tracking
Our website may use cookies and similar technologies to remember your preferences, improve website performance, analyse traffic and enhance security. You can control cookies through your browser settings, but disabling them may affect some features of the site.
6. Data security and retention
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Access is limited to staff and partners who need it to provide services.
We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes and enforce our agreements. After that, data is deleted or anonymised where reasonably possible.
7. Your rights and choices
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion where the information is no longer required for legitimate purposes.
You can also ask us to stop using your information for promotional messages at any time by contacting us or using the unsubscribe option in communications.
8. Third‑party websites
Our website may contain links to third‑party websites, apps or services (such as payment gateways, map services or social media). We are not responsible for their content or privacy practices. You should review the privacy policy of each third‑party service before sharing any information.
9. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us so that we can remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practices. Updates will be posted on this page with a revised “last updated” date. Continued use of our website or services after changes are posted will be treated as acceptance of the updated policy.
11. Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
- Company: Chandigarh Tour Travels
- Email: contact@chandigarhtourtravels.com
- Phone: +91 98724 02638
- Location: Ward No. 7, Kurali, Punjab 140103